Overcoming a Bank's Initial Skepticism
The Basis for the Dispute
Strategies and Tactics
The MyChargeBack Difference
- The professionalism of the MyChargeBack recovery agent who was responsible for the case. The agent built a relationship with the banker, which was crucial in forging trust and partnership focused on helping the client.
- The quick action by A.S. in finding us and beginning the recovery process. A slight delay could have hurt his ability to recover funds.
“I was not familiar with the process, so I don’t know if my bank would have understood my issue correctly and how much I would have struggled.”
“In a situation like that, you don’t trust anybody, but for some reason I trusted you, and trust played a major role in this whole process.”
The bottom line according to A.S.:
“I have already highly recommended MyChargeBack to others in South Africa.”
In a Nutshell
- The case involved a loss of $10,000 from two credit cards to an unregulated online investment scheme
- MyChargeBack created the required paperwork and made the necessary bank calls
- The client’s quick action combined with MyChargeBack’s professionalism led to a recovery of all the lost funds