Case Studies
How Does MyChargeBack Resolve Complex Disputes for Clients?
To answer that question, it’s important to share client stories that describe actual assignments that we have undertaken on behalf of consumers. These include:
- Chargebacks
- Bank wire recalls
- Cryptocurrency payments
- Settlements negotiated directly with the merchant
To protect client confidentiality, we identify them by their initials and have not named the banks or merchants who were involved. Confidentiality is a critical obligation we maintain on behalf of our clients. The examples below are real and the events listed occurred as described. The client’s country of residence is marked by that country’s flag.
These client stories represent the broad range of services we provide, as well as the types of strategies we develop to resolve disputes, which can vary significantly based on factors such as their nature, complexity, and the countries in which they occur.
No Two Cases Are Alike
Each case we handle has its own set of unique circumstances. Each case is the product of several different components: different forms of payment, different merchants, different goods or services, and different banks. In addition, every bank is obligated to operate in accordance with its own government-issued charter.
Chargebacks are only applicable to credit card or debit card transactions. Some merchants are more inclined to be conciliatory towards their customers than others. Goods and services must be addressed with customized recovery strategies. In addition, banks vary in the level of experience they have in dealing with these disputes. Every jurisdiction has its own regulator or ombudsman that can review a bank’s decision, and every jurisdiction has its own set of laws that may affect the disposition of the case.
MyChargeBack works closely with clients to design strategies that are tailored to the requirements of their specific dispute.
By detailing these client stories, we can provide a broad overview of the types of disputes MyChargeBack clients have entrusted to us, for which we delivered efficient and successful resolutions.
A REGULATED ONLINE BROKERAGE
The Case of J.J. (Croatia)
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WHEN THE BANKER IS EASY TO WORK WITH
The Case of R.C. (Hong Kong)
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OVERCOMING A BANK'S INITIAL SKEPTICISM
The Case of A.S. (South Africa)
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OVERCOMING A MERCHANT’S OBJECTIONS
The Case of H.F. (UAE)
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A POLICE REPORT LEADS TO A BANK WIRE RECALL
The Case of S.N. (Italy)
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A LEGAL DEMAND LETTER CLINCHES A BANK WIRE RECALL
The Case of M.F. (UAE)
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TWO DIFFERENT CREDIT CARDS, TWO DIFFERENT BANKS
The Case Study of S.K. (Australia)
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HELPING THE BANK REACH THE RIGHT DECISION
The Case of M.K. (Slovenia)
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A LEGAL DEMAND LETTER CONVINCES THE MERCHANT
The Case of S.N. (Australia)
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A BANK WIRE INTELLIGENCE REPORT LEADS TO A SUCCESSFUL RECOVERY
The Case of S.J. (UK)
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$350,000 SETTLEMENT - AN UNREGULATED INVESTMENT FIRM AGREES TO SETTLE
The Case of B.R. (US)
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A REGULATED ONLINE BROKERAGE
The Case of J.J. (Croatia)
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Every Case Is Unique
As you will undoubtedly see when you read these texts, however, every case we handle is essentially unique. That is because every case is the product of a number of different components – different forms of payment, different merchants, different goods or services, and different banks. Not to mention that every bank is obliged to operate in accordance with its own government-issued charter.
Chargebacks, for example, are only applicable to credit card or debit card transactions. Some merchants are more inclined to be conciliatory towards their customers than others. Goods and services have to be addressed with dissimilar recovery strategies. And not all banks have the same level of experience in dealing with all these variations. In addition, every jurisdiction has its own regulator or ombudsman that can review a bank’s decision, and every jurisdiction has its own laws that may affect the disposition of the case as well.
Since no two cases are exactly alike, we can design a strategy that meets the precise requirements of a dispute that does not fall into one of the categories we highlight here if and when that is required.
Nonetheless, the selection of case studies offered here provides a broad overview of the types of disputes MyChargeBack clients have referred to us and the ways in which we bring them to resolution.
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